The office and the documents

What you need to know

• An office is where the records of a business live: incoming mail, outgoing mail, files, money records.
• Departments: accounts, sales, purchases, personnel, stores. Know one job of each.
• A memo is internal. A business letter is often external. A report has a title, findings, recommendations.
• Invoice: this is what you bought and what you owe. Receipt: this is what you paid. Do not mix them.
• Debit note: we undercharged you. Credit note: we overcharged you, or you returned goods.
• Filing: alphabetical, numerical, chronological, geographical. A file you cannot find is a file you do not have.